POWERPLANT was designed to be highly fault-tolerant. This means it's highly unlikely it would ever stop working completely. You will note all of the various fuses and circuit breakers that protect various features of the system. If you are experiencing any problems, you should first review the following information as it will likely solve your issue. If this doesn't resolve your problem, you should contact the retailer or distributor where you purchased the product and ask for help. If that doesn't resolve your problem, you can email us and we will try to respond within a few days. Look below for contact information. Should you need repair services, call our phone number shown below to request a Return Merchandise Authorization number. Our support team will give you shipping instructions and also give you pricing for our repair services.